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Cleric takes production incidents end-to-end
Cleric turns your noisy alerts, support tickets, and out-of-band requests into structured investigations. It proposes a fix and shepherds it all the way to production. It reflects on every investigation, building up deep knowledge of the failure modes and behaviors unique to your systems.
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Read-only by default
SOC 2 Type II · SOC 2 Type II
Investigate
Cleric works from alerts, tickets, and out-of-band requests equally. It presents a clean, well-structured investigation with actionable results that can be applied autonomously or fed back into your normal planning process.
Attacks problems, not alerts
Cleric groups alerts that share a root cause into a single investigation.
INV-1247 Created: 2m ago
payment-api p99 latency regression Investigating
23
alerts grouped Show
2
affected services Severity
P1
High impact Services
payment-api auth-svc
First seen
2 min ago Source
#sre-oncall, #incidents Summary
Degradation in p99 latency since 09:41 UTC Tests causation, not correlation
Hypotheses form and are tested against logs, metrics, traces, and prior incidents.
Hypotheses
1 Deploy regression
checkout_v2 flag flip after deploy b7f3a2c
Show details
2 db connection pool
Pool saturation not observed
Show details
3 downstream auth-svc
Auth latency stable during window
Show details
Fix
Cleric proposes the change that will bring your system back to health. For routine fixes, let Cleric apply them directly. For complex changes, hand off to your coding agent with full production context.
Identifies the right fix
Cleric identifies the config key to flip, the env var to revert, and the line to patch.
INV-1247 Created: 4m ago 
Completed 
payment-api p99 latency regression Suggested action
Roll back deploy b7f3a2c
Reverts the checkout_v2 flag that caused p99 latency regression. Confidence: 94%
Accept
Reject
Hands off with full context
Hand off the diagnosis to Claude Code, Cursor, or your in-house agent and ship a fix grounded in what is actually breaking.
INV-1247 Created: 4m ago Completed
payment-api p99 latency regression Suggested action
Roll back deploy b7f3a2c
Reverts the checkout_v2 flag that caused p99 latency regression. Confidence: 94%
Accept
Reject
Hand off to Cursor
Traces
Logs
Service map
+1
Create Jira ticket
Create GitHub PR
Verify
Cleric doesn't let a bad fix slip through the cracks. It follows up, making sure changes do what they said they would.
Confirms the fix landed
Cleric checks the same production signals that triggered the incident, so teams know whether the service recovered or needs another pass.
Applied fix
Roll back deploy b7f3a2c: Reverted checkout_v2 flag
Verification Fix verified 09:41 09:44 10:14
Resolved
Checker confirmed: p99 latency returned to baseline. No recurrence over 30 min.
Fix accepted Roll back deploy b7f3a2c
Rollback completed checkout_v2 flag reverted
Stability window passed No alert recurrence for 30 min
Uncovers hot spots in the system
By tracking the outcome of every investigation, Cleric helps you plan your work by generating rich data on how your systems are most frequently failing.
Hot spots
Last 30 days
Problem type Incidents # Fix rate vs last 30 days
Deploy regression 14
94%
+8%
Capacity / saturation 9
93%
+11%
Configuration drift 7
89%
0%
Dependency failure 6
87%
+14%
Database contention 5
82%
−4%
Memory leak 4
78%
−3%
Unknown origin 2
71%
0%
Learn
Each verified fix compounds Cleric's understanding of your systems. The next investigation starts where the last one left off.
Keeps itself up to date
Cleric continuously maps services, dependencies, deploy patterns, and conventions so investigations reason against your stack.
Service map
Key services and dependencies Updated from INV-1247
Learned: checkout_v2 traffic depends on payment-api deploy behavior.
Captures tribal knowledge
Your metrics backend doesn't know about the ongoing maintenance to your global service. Cleric does.
Knowledge base
Memories that improve future investigations payment-api
Category Memory Source Relevance
Runbook
payment-api: roll forward, don't revert checkout_v2
From: INV-1247
M
B
P
98%
Pattern
checkout_v2 flag flips have triggered 3 p99 regressions
From: INV-1246, INV-1241, INV-1240
W
91%
Service
payment-api depends on auth-svc for checkout authorization
From: service map
89%
Service
checkout-web retries amplify payment-api load during deploys
From: INV-1246, INV-1241, INV-1240
W
77%