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PagerDuty confirms the fix ran.
Cleric confirms the fix worked.
PagerDuty SRE Agent responds to incidents, while Cleric also learns from incidents, alerts, tickets, and the rest of your production environment.
Four dimensions that matter in production
PagerDuty SRE Agent Any production signal: alerts, Jira tickets, customer escalations, Slack threads, metric anomalies, or scheduled proactive scans.
Incidents routed through PagerDuty's event pipeline.
Cross-stack: cloud, code, deploys, observability tools, and team context.
Connected observability tools, knowledge bases, incident history, and runbooks. Strong within the PagerDuty incident boundary.
Can reason about novel problems without existing runbooks. Escalates when it isn't sure.
Runs approved automations that match known problem patterns. Humans decide for anything outside pre-approved workflows.
Verifies whether the diagnosis was correct and the fix resolved the root cause.
Confirms that services were restored after running an automation.
Trigger scope
Any production signal: alerts, Jira tickets, customer escalations, Slack threads, metric anomalies, or scheduled proactive scans.
PagerDuty SRE Agent Incidents routed through PagerDuty's event pipeline.
Investigation scope
Cross-stack: cloud, code, deploys, observability tools, and team context.
PagerDuty SRE Agent Connected observability tools, knowledge bases, incident history, and runbooks. Strong within the PagerDuty incident boundary.
Remediation approach
Can reason about novel problems without existing runbooks. Escalates when it isn't sure.
PagerDuty SRE Agent Runs approved automations that match known problem patterns. Humans decide for anything outside pre-approved workflows.
Verification
Verifies whether the diagnosis was correct and the fix resolved the root cause.
PagerDuty SRE Agent Confirms that services were restored after running an automation.
PagerDuty SRE Agent is an agent. Cleric is an autonomous learning system.
PagerDuty SRE Agent Orient
Learns service topology, past issues and your engineering conventions.
Detect
Recognizes a meaningful production issue.
Investigate
Correlates evidence to explain what happened.
Act / escalate
Takes action or routes to the right human.
Verify
Checks whether the fix actually worked.
Learn
Improves future work from resolved outcomes.
Orient
Learns service topology, past issues and your engineering conventions.
PagerDuty SRE Agent Detect
Recognizes a meaningful production issue.
PagerDuty SRE Agent Investigate
Correlates evidence to explain what happened.
PagerDuty SRE Agent Act / escalate
Takes action or routes to the right human.
PagerDuty SRE Agent Verify
Checks whether the fix actually worked.
PagerDuty SRE Agent Learn
Improves future work from resolved outcomes.
PagerDuty SRE Agent When to choose PagerDuty
PagerDuty owns incident coordination: on-call schedules, escalation policies, stakeholder notifications, status pages, post-incident reviews, and multi-team communication. If your problem is getting the right people on the call and keeping stakeholders updated, choose PagerDuty.
Bottom line
PagerDuty's SRE Agent responds to incidents, runs approved automations, and confirms restoration. Cleric investigates any production signal, handles novel problems, and verifies whether the diagnosis was correct.
See how Cleric investigates your production issues
Setup takes minutes. Read-only by default. See how Cleric investigates production issues across your full stack.
Information about PagerDuty SRE Agent is based on publicly available data as of May 2026 and may not reflect the most current features or pricing. All third-party trademarks referenced on this page are the property of their respective owners. Cleric is not affiliated with, endorsed by, or sponsored by PagerDuty.